Since taking over the management of my let shortly after I moved into my current property, Helen Hall has consistently been a proponent of a high standard of care with regards to my tenancy. The property in question, whilst wonderful in many respects, has required a fair amount of improvement works to make it as habitable as possible, and Helen has been at the forefront of ensuring these aims are achieved quickly and with the miniumum of fuss. Acting as a conduit between myself and my landlord, she has ensured that both our concerns are heard and attended to, and that relations are amiable, due in no small part to her own approachability. My property has undergone a great deal of change for the better, as a result of Helen’s drive for excellence, and I’ve no doubt this would not have been the case were she not fighting my corner, and had I not felt I could come to her with any issues I’d been having. Renting can often be a miserable experience in terms of feeling, as a tenant, that you’re not being heard, but over the course of my dealings with Helen and Macleod, I’ve felt nothing but supported and attended to, as did, I believe, my landlord. I would strongly recommend the company to anyone looking to rent as it’s been a refreshing change to see and feel a positive difference being made.
Tenant, January 2020